Our policies

Complaints and Appeals

Outstanding Leaders Partnership is committed to ensuring that its practices are fair and transparent, conducted according to agreed policies and procedures. OLP has adopted the following appeals and complaints policy. No applicant or candidate shall be prejudiced or disadvantaged by using this policy.


Customer Care

Written complaints are initially escalated to the first level of line management above the staff member who originally dealt with the issue, with a further right of appeal to management at the next level should the complainant still feel that their problem has not been dealt with satisfactorily.


Privacy Policy

The Outstanding Leaders Partnership (OLP) provides professional development programmes for staff working in the education sector in partnership with Schools, Universities and Colleges. This privacy notice explains how we use any personal data we collect about you, the choices you have about what marketing you want us to send you, and your privacy rights and how the law protects you.


Terms and Conditions

Find out more about the terms and conditions that cover all provision offered by the Outstanding Leaders Partnership (OLP).


Equality and Diversity

The policy is designed to provide a standard to ensure that services are accessible, responsive and sustainable and to ensure that OLP and BPN Ltd is a healthy and vibrant place to work. OLP and BPN Ltd wholeheartedly support the principles of equal opportunities and is determined that everyone will have equality of opportunity in respect of employment. OLP and BPN Ltd oppose all forms of unlawful or unfair discrimination on the grounds of colour, race, nationality, ethnic or national origin, religion, sexual orientation, marital status, age or disability.


Plagiarism

The Outstanding Leaders Partnership provides professional development programmes for staff working in the education sector in partnership with schools, early years providers, universities and colleges. This plagiarism notice explains the various forms of plagiarism and the ways we check submitted assignments to ensure originality of work and that the appropriate references have been included. 


Child Protection and Safeguarding

The purpose of this Policy is to ensure that we recruit and work in a way that is consistent with child protection and safeguarding, that we promote child protection and safeguarding and that we are clear about how to respond to any issues we identify that may place a child at risk.